Burgas, Bulgaria (ots/PRNewswire) - Speech analytics is transforming
many aspects of business, and is especially beneficial to any sales
driven organisation. Zadarma, most well known as a leading global
VoIP provider, also offers an industry leading smart speech
recognition and analytics feature as part of their incredibly easy to
use and highly affordable telecommunications offering. The tool
enables a computer to identify and respond to human speech - recorded
voice is transcribed into text with the help of neural networks and
sound models that even account for and accommodate different
languages. Zadarma's speech recognition analytics feature turns every
internal or external call and conversation into a rich, structured
data source to power business intelligence.
Improved Customer Experience and Satisfaction
This is one of the major reasons call centres were amongst the first
to adopt speech analytics technology. By allowing their teams to mine
and analyse audio data they have been able to detect emotion, tone
and stress in a customer's voice. Managers and call centre team
members can quickly identify a customer's needs, wants and
expectations, and gauge how effective their interactions are at
Speech analytics can deliver an impressively effective and rapid ROI
(Return On Investment) through a greater sales conversion rate and
reduction in call centre service delivery time and costs. The
introduction of speech analytics often provides a welcome reduction
in cost of unnecessary callbacks. Call centres can be more efficient
as they become able to adopt a data driven approach to operational
decision making. The savings can be endless with reduced cost of
quality assurance and monitoring and often lower cost per calls due
to the faster efficient call handle times and fewer transfers.
Faster Feedback and Communication
Speech analytics can also drive growth by speeding up the
communication cycle. By analysing which conversations, phrases and
techniques lead to more sales, teams can refine and focus their
efforts on what works best. With the faster feedback and deeper
insight, a natural increase in sales conversion rates occurs.
Not only does speech analytics automate a range of internal processes
but it can fundamentally speed up any business operation. Zadarma
partners with premier speech recognition specialists to provide a
top-quality service with incredible accuracy. Speech recognition
analytics is a great tool that can help businesses improve
performance and enhance customers' experience quickly. Why not take
advantage of the free recognition minutes Zadarma is offering until
March 2021, to test the effectiveness of speech recognition analytics
on your sales team's performance and productivity today.
Digital press kit: http://www.ots.at/pressemappe/PR136242/aom
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