London (ots/PRNewswire) - Post-purchase app slashes customer-service
costs and allows retailers to own the journey from purchase to
nShift, the global leader in parcel delivery management, today
announces the upcoming launch of its consumer order tracking app,
known as Mina Paket in Sweden, across all of the Nordics.
The nShift app consolidates information on a consumer's orders into a
single app, regardless of the retailer or carrier used. Its easy
delivery tracking allows customers to follow orders from the moment
they're dispatched to the moment they arrive at their front door,
receiving push notifications at each stage of their journey.
Retailers and e-commerce sites will benefit from this consolidation
of delivery information. It will improve the customer experience
overall. nShift data also shows that "where is my order?" calls drop
significantly when a retailer's customers use the nShift app. This
can reduce customer service costs by an average of 30%.
By using the nShift app, retailers and e-commerce sites can offer a
branded experience to their customers. They can add their logo, color
scheme, and typeface to all relevant tracking information within the
nShift app. They can also make unique offers to encourage repeat
visits to their site.
Notifications also include a link back to the retailer's site should
a customer require help or information on returns. Furthermore,
customers can give instant feedback upon delivery, providing
retailers with insight into their delivery experience and how it
could be improved.
Some 3.3m consumers have already downloaded the app. As a result,
they receive proactive tracking updates and an enhanced post-purchase
experience. By engaging with the app, the retailer can build greater
brand loyalty and open up new marketing opportunities at a time when
their customers are most invested in their brand.
"The nShift app is part of nShift's ever-evolving post-purchase suite
of tools which will add value to online stores by helping them
improve their customer journey," says Sean Sherwin-Smith, post
purchase product director at nShift. "Rather than handing a customer
over to a carrier at the point of purchase, it allows retailers to
stay with them throughout the whole journey, from sale to delivery –
with the option to brand the experience if they choose."
Integration with the nShift app is simple. Retailers who currently
use nShift products to produce shipments don't need to do anything at
all, while others can automatically import shipment data directly
into the app.
"The nShift app offers convenience and control," says Erik Åslund,
product owner at nShift. "Consumers enjoy the convenience of having
everything in one place. There's no need to scroll through emails or
revisit different retailers' websites. And they have control of all
their deliveries, through a single app. In turn, by providing that
level of convenience and control, and by owning the whole experience,
retailers will benefit from greater loyalty and insight into their
The nShift app is currently used by a number of organizations in the
Nordics including Swedish online pharmacy Apotea, which manages over
a million parcels each month on the app.
Apotea is one of the Nordic region's largest e-retailers. Apotea.se
is Sweden's first online pharmacy with a complete assortment of both
prescription and non-prescription medicines and a wide range of other
health related products. Apotea has long been a leader in the
development of consumer-driven logistics and has been named
e-retailer of the year for several years in a row.
Pär Svärdson CEO and founder of Apotea, said "My Parcels give us
valuable information about how our customers experience our
deliveries and overall service."
The nShift app is a great communication channel also for carriers as
it allows for direct and secure communication with receivers,
electronic identification for pickup, avoiding SMS fees and enabling
direct feedback capture.
For consumers across the Nordics, the nShift app is already available
as "Mina Paket" or "Pakitet" for free of charge download via Google
Play or Apple Appstore.
If you are a merchant or carrier in the Nordics looking for a new or
alternative way to communicate with your customers and want to be
part of this launch then get in touch with us.
nShift is the global leading provider of cloud delivery management
solutions enabling frictionless shipment and return of almost one
billion shipments across 190 countries a year. nShift's software is
used globally by e-commerce, retail, manufacturing and 3PL shippers.
The company is headquartered in London and Oslo. It has over 500
employees across offices in Sweden, Finland, Norway, Denmark, United
Kingdom, Poland, the Netherlands, Belgium and Romania.
Logo - https://mma.prnewswire.com/media/1782566/nShift_Logo.jpg
Digital press kit: http://www.ots.at/pressemappe/PR161905/aom
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