Markham, Ontario, and Paris, France (ots/PRNewswire) - - Enghouse
Systems Limited (TSX:ENGH) announced today it has acquired Eptica
S.A. which is based in the Paris suburb of Boulogne, France.
Acquisition Expands Enghouse Contact Center Presence Into France
With trailing annual revenue of approximately $13.0 million, Eptica
is a leading provider of customer engagement software. Powered by
artificial intelligence ("AI"), it enables businesses to make the
customer experience a key link in their value chain. The omni-channel
and multi-lingual platform covers email, web, social media, web chat
and agent channels, and allows organizations to improve customer
engagement and increase efficiency particularly in distributed
organizations. The platform drives sales by delivering fast and
personalized responses to customer queries through their channel of
The focus of the platform is enhanced customer service. The design is
based on AI, automatic natural language processing, machine learning
and text analytics. It also incorporates a centralized knowledge base
to ensure meaningful conversations and multi-channel consistency. The
company serves over 200 customers, including leading brands in
sectors such as banking, insurance, retail, tourism and government.
"Eptica provides an important entry point into the French market for
organic and acquisitive expansion," said Steve Sadler, Chairman & CEO
of Enghouse. "We are very pleased to welcome Eptica's customers and
employees to the Enghouse Interactive organization."
"We are delighted to join Enghouse, and look forward to growing with
access to Enghouse products and through acquisitions," said Olivier
Njamfa, CEO of Eptica. "We can combine the Eptica product suite with
the complementary Enghouse contact center product into an effective
solution for this market."
Enghouse Systems Limited is a leading global provider of enterprise
software solutions serving a variety of vertical markets. Its
strategy is to build a more diverse enterprise software company
through strategic acquisitions and managed growth within its business
sectors: Contact Center, Networks (OSS/BSS) and Transportation/Public
Safety. Enghouse shares are listed on the Toronto Stock Exchange
(TSX:ENGH). Further information about Enghouse is available at
Eptica provides brands with conversational and collaborative
solutions powered by artificial intelligence (AI) that enhance
digital customer experience. Eptica transforms digital relationships
between brands and individuals into meaningful conversations
improving daily life for everyone. These meaningful conversations
drive customer experience and create business value. For more
information visit www.eptica.com
Sam Anidjar, Vice President, Corporate Development, Enghouse Systems
Limited, 905-946-3300, email@example.com
Digital press kit: http://www.ots.at/pressemappe/PR128815/aom
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